Resume

Yalixa Rodríguez Ginés
Email: rodriguez_yalixa@yahoo.com

Summary of Qualifications:
Over fourteen (14) years of experience in administrative tasks for different industries. Experience includes coordination of training, meetings, travel arrangements, hotel reservations, safety program, and customer service among others. Team work oriented, self motivated and fast learner. Knowledge in Word, Excel, Outlook, Power Point and ACT Premium. Fully bilingual (Spanish/ English), have excellent interpersonal skills and able to work with minimum supervision.

Experience:
Pharma-Bio Serv, Dorado, PR (March 2011-present)
Operations Coordinator/ Pharma Serv Academy
• In charge of training coordinating in/out of clients sites; in/out of PR.
• Schedule all details and logistics for training materials, breaks & lunch.
• Prepare certificates of participation for each student/participant
• Full registration process for each training
• Process payment method
• Prepare training proposals
• Follow up on overdue training bills
• In charge of updating our website for Pharma Serv Academy, facebook page and mass mailing for marketing.
• In charge of all suppliers that provide services to our main office (building) and comply with deadlines
• Coordinate meetings, travel arrangements and hotel reservations, for employees/consultants and executives.
• In charge of company purchase credit card.
• Customer service to insure total satisfaction for future business
• Maintain ACT database for training marketing and business opportunities.

Administrative Assistant (Feb 2005-March2011)
• In charge of answering all incoming calls and distribute to the requested department or individual.
• Support the executive team form our PR Headquarters, US office, Ireland Office and Spain office.
• Schedule business trips, rental cars, airline tickets, hotel reservations, training reservations.
• Maintenance of employee records and personal information as per company employee directory.
• Candidate search, resume formatting and pre-screens for potential candidates.
• Schedule interviews with potential candidates and with customers at pharmaceutical plants.
• In charge of the building organization and logistics (cosmetic appearance, housekeeping, office materials, cleaning materials, among others)
• Mass mailing to all the company associates by regular mail and electronic mail.
• Communication letters, promotions, labeling, payroll stubs and administrative issues with credit cards companies.
• Proposal preparation
• In charge of all the correspondence in/out of the office.

Island Finance, Vega Baja, PR (Jul 2004-Feb 2005)
Administrative Assistant
• Customer Service to every incoming calls or physical visit in the office.
• Cashier
• Phone calls for loan department.
• Maintain a business goal monthly by promoting new loans and customers.
• Knowledge of full internal computer program.

Capitol Transportation, Inc., Guaynabo, PR (Jun 2000-Apr 2004)
Customer Service
• Worked with a Federal Service Contract to all Military Service.
• Customer Services through incoming calls and physical visit of the Military Solder. Full process of importing and exporting private vehicles through all government agencies and police department.
• Filing of all records
• Comply with time frame conditions for the full services as required by Military Contract.

B. Fernandez & Hnos. Bayamon, PR (March–Jun 2000)
Human Resources Clerk & Receptionist
• Temporary contract for three months
• Revise every employee file to put up to date.
• Answer all incoming calls.
• Human Resources support

Island Finance, Vega Baja, PR (Nov 1997–Jun 1999)
Administrative Assistant
• Cashier
• Customer Service and loan promotion
• Full process of loan requested, credit evaluation, employment evaluation, among others. (manually and electronically)

Education
Bachelors in Business Administration Major in Administrative Secretary, Universidad del Este, Ana G. Méndez System, Barceloneta, PR

Skills/ Training:
• Fully Bilingual (Spanish/ English)
• Knowledge in Microsoft Word, Excel, Power Point
• Knowledge in Outlook
• ACT Premium Training (8hrs.)
• HIPAA Certification (8hrs.)